Account deletion
At IXI YAMI, we respect users' right to control their personal data. This page explains how to request the deletion of your account and what happens to your data after that request.
1
How to request account deletion
You can request the deletion of your account at any time through one of the following means:
- In the app (when available): go to your account settings and select the "Delete Account" option.
- By email: send a request to geral@ixiyami.ao with the subject "Account Deletion Request".
Include in your email
- Name associated with the account
- Registered phone number or email
2
What happens after the request
Once the request is confirmed:
- Your account will be deactivated immediately.
- The permanent deletion process will be completed within 30 days.
- During this period, the data will not be accessible to the user.
3
Data that will be deleted
The following will be deleted, among others:
- Profile data (name, contact details, credentials)
- App usage history
- Data associated with the account
4
Data that may be retained
Some information may be kept for a limited period when necessary for:
- Compliance with legal obligations
- Fraud prevention and security
- Dispute resolution
In these cases, the data will be stored securely and used only for the purposes required by law.
5
Consequences of deletion
- The account cannot be recovered after deletion.
- Access to the app will be permanently terminated.
- You will need to create a new account if you wish to use the service again.
6
Security and privacy
IXI YAMI is committed to handling all deletion requests securely and confidentially, in accordance with applicable legislation and our Privacy Policy.
7
Contact
For any questions or to follow up on your request, contact us:
Email: geral@ixiyami.ao
